NDIS Transport Melbourne

Yes. Booking Melbourne Taxi is a registered NDIS transport provider under Support Category 02 (Daily Activities) and the Transport Support subcategory. This means participants with transport support included in their NDIS plan can use our service and have the cost covered through their plan. We work with plan-managed, self-managed, and NDIA-managed participants across Melbourne. NDIS transport can cover trips to therapy appointments, allied health services, day programs, community activities, medical appointments, and social participation. Our drivers are trained to work with participants with a range of disabilities and support needs, and our vehicles include standard sedans, SUVs, and maxi vans to accommodate different mobility requirements. If you are unsure whether your NDIS plan includes transport support, contact your plan manager or support coordinator before booking. To confirm eligibility or make a booking, call our team on 0450 098 997 and have your NDIS participant number ready.

Yes. Booking Melbourne Taxi provides direct billing to NDIS plan managers and support coordinators, meaning participants do not need to pay out of pocket at the time of the trip. For plan-managed participants, we invoice your plan manager directly using your NDIS participant number and the relevant support item code for transport. Your plan manager will receive the invoice and process payment through the NDIS portal without requiring you to handle payment. For self-managed participants, we provide a detailed tax invoice with all required NDIS billing information so you can submit the claim to the NDIA directly and be reimbursed. For NDIA-managed participants, please discuss transport funding arrangements with your support coordinator, as NDIA-managed transport has specific booking requirements. To set up direct plan billing, call 0450 098 997 with your participant number and plan manager contact details and we will establish the billing arrangement before your first trip.

Booking Melbourne Taxi has Standard Sedans, Business SUVs, and Maxi Vans available for NDIS transport in Melbourne. Standard Sedans seat up to four passengers and are suitable for participants who can transfer independently or with minimal assistance into a regular car seat. Business SUVs seat up to six passengers and are a popular choice for participants who travel with a support worker or family carer, offering more interior space and easier entry and exit due to the raised door height. Maxi Vans seat up to eleven passengers and are ideal for NDIS day program groups, social participation outings, and participants who travel with multiple support workers. For participants who require a wheelchair-accessible vehicle with a ramp or lift and the ability to remain in their wheelchair during travel, contact us on 0450 098 997 to discuss this requirement as specialised wheelchair-accessible vehicles may need to be arranged separately depending on your location within Melbourne.

We recommend booking your NDIS transport with Booking Melbourne Taxi at least 24 hours in advance to guarantee availability, especially for early-morning appointments before 9am and for NDIS day program group transport where multiple passengers need to be coordinated. For recurring transport needs -- such as weekly therapy appointments or regular day program participation -- we strongly recommend setting up a standing booking arrangement where your transport is pre-confirmed for each scheduled appointment date. This eliminates the need to re-book each time and ensures you always have a confirmed driver. For urgent same-day NDIS transport requirements, call 0450 098 997 directly and our dispatch team will check immediate availability. While we try to accommodate same-day requests, same-day availability cannot be guaranteed for specialised vehicles or during peak periods. Advance booking is the best way to ensure reliable, on-time NDIS transport for all scheduled appointments and activities.

Booking Melbourne Taxi provides NDIS transport across all Melbourne metropolitan suburbs including the CBD, inner suburbs, and outer suburbs extending to Pakenham, Cranbourne, Melton, Sunbury, Epping, Lilydale, and Frankston. We cover the full range of Melbourne's NDIS service areas including the North, South, East, West, and Southeast corridors. Common trip types include transport from outer suburban residential areas to day programs and therapy centres in middle-ring and inner suburbs, as well as hospital and medical centre visits across the Melbourne metro. For participants located near Melbourne's boundaries with regional Victoria -- such as Geelong corridor suburbs or outer Melton -- call 0450 098 997 to confirm whether your specific address is within our service area. All NDIS transport is available 24 hours a day, seven days a week, with early-morning and late-evening trips accommodated at the same rate as daytime trips under NDIS transport support item pricing.