Privacy Policy

1. Information We Collect

We collect personal information necessary to provide our taxi and transfer services. This includes:

• Identity Information: Name, email address, phone number
• Booking Information: Pickup and drop-off addresses, travel date and time, number of passengers, vehicle preference, flight number
• Communications: Messages, enquiries, and feedback you send us
• Technical Information: IP address, browser type, pages visited on our website (collected via standard web server logs and analytics tools)

We do not collect payment card details directly — payments are processed by our banking partner.

2. How We Collect Information

We collect your personal information:

• When you complete a booking form on our website
• When you contact us by phone, email, or WhatsApp
• Automatically when you browse our website (via cookies and analytics)

3. How We Use Your Information

We use your personal information to:

• Process and confirm your booking
• Communicate with you about your booking, including driver details and ETA
• Send booking confirmation and receipt emails
• Improve our services and website
• Comply with legal obligations

We will not use your personal information for direct marketing without your express consent.

4. Disclosure of Your Information

We may share your personal information with:

• Our drivers: Name and phone number shared to facilitate your booking
• IT service providers: Hosting, email, and CRM systems used to operate our business
• Regulatory authorities: Where required by law

We do not sell, rent, or trade your personal information to third parties.

5. Data Storage & Security

Your information is stored on secure servers hosted in Australia. We take reasonable steps to protect your personal information from misuse, interference, loss, and from unauthorised access, modification, or disclosure. These steps include:

• SSL encryption on all web forms
• Access controls limiting who can view booking data
• Regular security updates to our website platform

6. Cookies

Our website uses cookies to improve your experience. Cookies are small data files stored in your browser. You can disable cookies in your browser settings, but this may affect the functionality of our booking form.

7. Access & Correction

Under the Australian Privacy Principles, you have the right to access and correct personal information we hold about you. To request access or correction, contact us at info@bookingmelbournetaxi.com.au. We will respond within 30 days.

8. Complaints

If you believe we have handled your personal information in a way that breaches the Australian Privacy Principles, please contact us first. If your complaint is not resolved, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

9. Updates to This Policy

We may update this Privacy Policy from time to time. The current version will always be available at https://bookingmelbournetaxi.com.au/privacy-policy/.

10. Contact Us