TAC Transport Melbourne

Yes. Booking Melbourne Taxi is an approved Transport Accident Commission (TAC) transport provider. This means eligible TAC claimants can use our service for approved transport needs without paying out of pocket -- the cost is billed directly to the TAC on your behalf. TAC transport covers eligible injured persons travelling to medical appointments, rehabilitation sessions, specialist consultations, and allied health services related to their transport accident injury. Our drivers are professional and understand the requirements of TAC transport, including the need to carry your TAC claim number at time of travel. We provide a tax invoice for every TAC trip including your claim number, the service date, pickup and drop-off addresses, and the fare amount. To confirm your eligibility and pre-authorisation requirements before booking, we recommend contacting your TAC case manager. Call Booking Melbourne Taxi on 0450 098 997 with your TAC claim number to arrange your first booking.

In most cases, TAC clients do require pre-approval from their case manager for transport expenses before booking. The TAC generally requires that transport costs be reasonable and necessary as part of your approved injury treatment plan. We recommend contacting your TAC case manager or the TAC directly on 1300 654 329 to confirm whether your transport to specific appointments is pre-approved and to obtain an authorisation number if required. Once pre-approval is confirmed, provide the authorisation number to our team when calling 0450 098 997 to make your first booking, and we will ensure all invoices reference the correct authorisation details for seamless TAC billing. Some clients have standing pre-approval for ongoing treatment transport, in which case a single authorisation number may cover multiple trips over a period of time. Our team is experienced with TAC billing procedures and can advise on the documentation required to ensure your transport claims are processed without delay.

Once your transport has been approved by the TAC, direct billing through Booking Melbourne Taxi works as follows: you provide us with your TAC claim number and authorisation number when making your booking. After each trip, we generate an itemised tax invoice that includes your claim number, the date of service, the approved treatment purpose, pickup and drop-off addresses, and the transport fee. This invoice is submitted directly to the TAC for payment on your behalf. You do not need to pay at the end of the trip -- Booking Melbourne Taxi invoices the TAC directly and receives payment from them. If your TAC claim number or authorisation details change, notify our team on 0450 098 997 as soon as possible so your billing details are updated before your next trip. For clients with multiple weekly TAC transport appointments, we can batch invoices on a weekly or fortnightly basis to reduce administrative workload. All TAC invoices comply with TAC billing format requirements.

Booking Melbourne Taxi specialises in setting up regular ongoing transport schedules for TAC clients who attend recurring medical appointments, rehabilitation sessions, or allied health services as part of their injury recovery plan. Once your TAC transport is pre-approved and your first booking has been confirmed, our team can establish a standing recurring booking for your regular appointment schedule -- for example, physiotherapy every Tuesday and Thursday at 10am, or hydrotherapy every Monday morning. Recurring bookings are confirmed in advance for each appointment date, which means you always have a guaranteed driver and confirmed pickup time without needing to re-book each week. If your appointment schedule changes, call 0450 098 997 and we will update all future bookings accordingly. Ongoing TAC clients also receive priority dispatch to ensure on-time pickup for all medical appointments. We understand that treatment schedules are time-sensitive and we take our responsibility to get TAC clients to appointments on time very seriously.

We do accept same-day TAC transport bookings subject to driver availability, but we recommend calling as early in the day as possible for same-day requests -- ideally before 8am for morning appointments. For planned medical appointments, advance booking of at least 24 hours is strongly recommended to guarantee availability and allow us to confirm your TAC authorisation details before the trip. Same-day requests are accommodated on a best-efforts basis and cannot be guaranteed, particularly during peak periods. If you have a same-day transport need that cannot be met by Booking Melbourne Taxi due to driver availability, contact the TAC on 1300 654 329 for alternative approved transport options in your area. For regular ongoing TAC transport, setting up a recurring advance booking schedule eliminates the uncertainty of same-day requests and ensures you always have a confirmed driver for each appointment. Call 0450 098 997 to discuss your ongoing transport needs and set up a schedule.